Background Information:
First payment attempt was via credit card. Therefore, the system has capture the charge amount of convenience fee.
Best Approach to refund:
1. Please directly go to http://www.airasia.com/my/en/faqdetailsform.html, and type a short sentence about the wrong charges.
According to http://www.airasia.com/my/en/confees.html, the convenience fee only be included when the payment is made via credit card. (In my case, I used online bank transaction)
First payment attempt was via credit card. Therefore, the system has capture the charge amount of convenience fee.
Best Approach to refund:
1. Please directly go to http://www.airasia.com/my/en/faqdetailsform.html, and type a short sentence about the wrong charges.
According to http://www.airasia.com/my/en/confees.html, the convenience fee only be included when the payment is made via credit card. (In my case, I used online bank transaction)