30 July 2013

PayPal in eBay: Transaction cannot be completed.

Recently, I found difficulty to make a payment in eBay via my Paypal account. Sometimes it works; sometimes it does not work.

As a buyer, a quick payment is one of ways to maintain reputation in eBay. However, the technical failure of payment system may make a quick payment impossible.

A very frequent error that I have received is "This transaction cannot be completed..." "At this time, we are unable to process your request. Please return to eBay and try another option." We may need to try another option. Because it may be just time wasting if you keep use the option of "Pay with my PayPal account".

Immediately Solution:
1. Select the option of "Pay with my credit or debit card"
2. Key-in your debit / credit details.

1. We may not have the benefit that Covered by eBay Protection.
2. Our account may be subjected to a tiny amount of refundable pre-auth debit charge.
3. The transaction is not recorded in our PayPal account.
4. We are required to call to PayPal to proceed some tasks due to security purpose.

Therefore, I personally do not recommend to use it unless it is very urgent.

Recently, I just received a call from PayPal about the concern of the error. Hereby, I share with the information provided by PayPal to avoid this kind of transaction errors.

Other solution: (adopted from PayPal's feedbacks)
1. Clear cache and cookies. Then, try to complete the payment once more. 
2. IF the situation persists, please do NOT continuously make the payment as it will alert PayPal security model. Then, what we can do is:
• Try again within the next 24 to 48 hours
• Use another funding source (top up/another card)
• Make the payment from other secured network.
• OR request sellers to provide an invoice via their PayPal account to complete the payment.

I hope you can find some help from this post. Good luck and happy e-shopping.

That's all for today. More fascinating articles and sharing will be updated from time to time in Xaivier Blog. So, you are welcome to subscribe our feed, look at our sitemap or simply visit our Homepage for latest sharing.

Written by: Xaivier Chia

P/S: The above sharing is solely based on personal insight and information that believed to be reliable. Your valuable feedback are very welcome.


No comments:

Post a Comment