Where to Lodge Complaints In Malaysia

After reading the leaflet from SIDC about the "right to lodge complaints", I think it will be a good idea to list out all sources for complaints so that the atmosphere of complain in Malaysia will be increased. To me, feedback or complains are very important to improve the quality in any matter.

Bursa Malaysia

• Issues with stock broking companies
• Complaints against PLCs. 

All complaints to Bursa Malaysia should be addressed to:
Customer Care Centre
Bursa Malaysia Berhad, Lower Ground Floor
Bukit Kewangan, 50200 Kuala Lumpur
Tel : 03-2732 0067
Fax : 03-2732 5258
Email : aduan@bursamalaysia.com

Federation of Investment Managers Malaysia (FIMM)

• Issues with unit trust agents

If you feel doubtful or unsatisfied with the services provided by your unit trust agent,
you may lodge a complaint with the FIMM at:
Complaints Bureau
Legal, Secretarial & Regulatory Affairs
Federation of Investment Managers Malaysia
19-07-3, 7th Floor PNB Damansara
No. 19, Lorong Dungun Damansara Heights
50490 Kuala Lumpur
Tel : 03-2092 3800
Fax : 03-2093 2700
Email : legalcomp@fimm.com.my

Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC)

• Consumer rights issues (including direct selling and multi-level-marketing)

Channel your complaints to:

Ministry of Domestic Trade, Co-operatives and Consumerism

No 13, Persiaran Perdana, Presint 2, 62623 Putrajaya

Hotline : 1-800-886-800

Website : http://eaduan.kpdnkk.gov.my

Email : e-aduan@kpdnkk.gov.my

Bank Negara Malaysia (BNM)

• Issues related to conventional and Islamic banking, insurance and takaful, advisory services for small and medium enterprises, FOREX

You can seek assistance at:

Contact Centre (BNMTELELINK)

Corporate Communications Department

Bank Negara Malaysia, P.O. Box 10922, 50929 Kuala Lumpur

Tel : 1-300-88-5465 (1-300-88-LINK)

Fax : 03-2174 1515

Email : bnmtelelink@bnm.gov.my

Companies Commission of Malaysia (CCM)

• Issues related to company conduct and legality

The CCM can be reached at:

Menara SSM@Sentral

No 7, Jalan Stesen Sentral 5, Kuala Lumpur Sentral,

50623 Kuala Lumpur

Tel : 03-2299 4400

Fax : 03-2299 4411

Hotline : 03-2299 5500

Email : enquiry@ssm.com.my

Securities Commission Malaysia (SC)

• Issues related to securities and futures markets

To lodge a complaint with the SC, you can call or email:
Investor Affairs & Complaints Department
Securities Commission Malaysia
No 3 Persiaran Bukit Kiara
Bukit Kiara, 50490 Kuala Lumpur
Tel : 03-6204 8999
Fax : 03-6204 8991
E-mail : aduan@seccom.com.my

For more information, visit www.sidc.com.my and www.min.com.my.


Shared by: Xaivier Chia

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